Privacy Policy

Revised Date: April 1, 2026

At ProMetalPrint.com, we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website at prometalprint.com or place an order with us. We are committed to handling your data responsibly and in compliance with the Illinois Personal Information Protection Act (815 ILCS 530) and other applicable state and federal laws.

If you have any questions about this policy, please contact us at any time using the information in Section 12.

1. Who We Are

ProMetalPrint.com is a metal print production and sales business based in Illinois. We are the sole owner and operator of this website.

  • Business Name: ProMetalPrint.com
  • Address: 1127 Country Club Road, Lake Zurich, IL 60047
  • Email: vita@prometalprint.com
  • Website: prometalprint.com

2. What Information We Collect

When you use our website or place an order, we may collect the following types of personal information:

Information You Provide Directly

  • Full name
  • Mailing and shipping address
  • Email address
  • Phone number
  • Payment information (processed securely through our payment provider)
  • Images or files you upload for your metal print order

Information Collected Automatically

When you visit our website, we may automatically collect certain technical information, including:

  • IP address and general location (city/state level only)
  • Browser type and version
  • Operating system
  • Pages visited and time spent on our site
  • Referring website (the site you visited before arriving at ours)

3. How We Use Your Information

We use the information we collect only for legitimate business purposes, including:

  • Processing and fulfilling your metal print orders
  • Communicating with you about your order, including shipping and delivery updates
  • Responding to your questions and customer service requests
  • Sending you order confirmations and receipts
  • Improving our website and your shopping experience
  • Complying with applicable Illinois state and federal legal obligations
  • Sending occasional marketing emails, only if you have opted in (you may unsubscribe at any time)

4. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

  • Service Providers: We may share your information with trusted third-party vendors who assist us in operating our website or fulfilling your orders (for example, shipping carriers and payment processors). These providers are contractually obligated to keep your information confidential and use it only to perform services on our behalf.
  • Legal Requirements: We may disclose your information if required to do so by law, court order, or government regulation, or when we believe disclosure is necessary to protect our rights, protect your safety or the safety of others, or investigate fraud.
  • Business Transfers: If ProMetalPrint.com is involved in a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction. You will be notified of any such change.
  • With Your Consent: We may share your information with other parties when you have given us explicit permission to do so.

5. Cookies and Tracking

Our website uses cookies — small text files placed on your device — to enhance your browsing experience, remember your preferences, and analyze how visitors use our site. We use both first-party cookies (set by us) and third-party cookies (set by services such as Google Analytics).

You can control cookies through your browser settings. Most browsers allow you to refuse or delete cookies. Please note that disabling cookies may affect the functionality of certain features on our website.

We do not use cookies or tracking tools to build profiles for targeted advertising without your consent.

6. How We Protect Your Information

We take the security of your personal information seriously. We use industry-standard technical and administrative safeguards to protect your data, including SSL/TLS encryption for data transmitted on our site, secure payment processing through our payment provider, and restricted access to personal data by our staff.

In the event of a data breach that affects your personal information, we will notify you as required by the Illinois Personal Information Protection Act (815 ILCS 530/10) without unreasonable delay.

7. How Long We Retain Your Information

We keep your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to complete your order, provide customer support, or comply with our legal obligations.

  • Order records are retained for a minimum of 5 years to satisfy tax and accounting requirements.
  • If you request deletion of your account or data, we will delete or anonymize your personal information, except where retention is required by law.
  • Images you upload for your metal print order are deleted from our system once your order is complete and fulfilled.

8. Your Rights and Choices

As a customer or website visitor, you have the following rights regarding your personal information:

  • Right to Access: You may request a copy of the personal information we hold about you.
  • Right to Correct: You may ask us to correct any inaccurate or incomplete personal information.
  • Right to Delete: You may request that we delete your personal information, subject to any legal retention requirements.
  • Right to Opt-Out of Marketing: You may opt out of receiving marketing emails at any time by clicking the unsubscribe link in any email we send, or by contacting us directly.
  • Right to Restrict Processing: You may ask us to limit how we use your personal information in certain circumstances.

To exercise any of these rights, please contact us using the details in Section 12. We will respond to your request promptly and within the timeframes required by applicable law.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any external websites you visit.

10. Children’s Privacy

Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child under 13, please contact us immediately at vita@prometalprint.com and we will delete that information promptly.

Users between the ages of 13 and 17 may use our website only with the involvement and supervision of a parent or legal guardian.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make changes, we will update the Effective Date at the top of this policy and post the revised version on our website.

We encourage you to review this policy periodically. Your continued use of our website after any changes constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us:

  • Email: vita@prometalprint.com
  • Address: 1127 Country Club Road, Lake Zurich, IL 60047
  • Website: prometalprint.com

We aim to respond to all privacy-related inquiries within 10 business days.